HDBW Registration
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Nancy's
Knit Knacks
104 Hobble Brook Ct.
Cary, NC 27518
800-731-5648
Fax: 919-387-3666
Copyright 2007

 
 
   

Serial Number Registration Form and Product Warranty

Thank you for purchasing our Heavy Duty Ball Winder. You will enjoy many years of use from this great Ball Winder. In fact, we hope that you will never have either the need or desire to own another brand.

In order that we can register your purchase, we request that you complete the following form which will help us verify your warranty status and just as importantly, keep you posted about new options that we plan to make available for the unit.

If you ever have any problem with the HDBW, please do not hesitate to contact us by phone or email and we will make every effort to resolve your problem.  

800-731-5648
Send us an eMail - click here

Click here to see the HDBW Product Warranty

Privacy Notice: We do not sell or otherwise share any information that we receive from our customers or website visitors. All names and addresses remain in our possession and are only used to communicate directly with our customers.

Note: Please complete all boxes on this form

Ball Winder Serial # Registration
- Please complete this form to register your Ball Winder purchase -
* Email
* First Name
* Last Name
Phone
Business
Address 1
Address 2
City
State
Zip
Country
Price Paid
Purchase Date
Purchased From
HDBW Serial Number
Today's Date
Will you be interested in the motor option?
* = Required Field

 
   
 

Heavy Duty Ball Winder Product Warranty

This warranty covers the Heavy Duty Ball Winder ("HDBW" or "Ball WInder") as manufactured and sold by Nancy's Knit Knacks LLC ("NKK") for both consumer and commercial (excluding industrial users) customers located in the United States and Canada. Other International customers shall be covered by our International Warranty.

Warranty Period - One (1) year from the date of purchase by the "End User" (defined as the first person or organization to put the unit into actual service or use).

This Warranty is not transferable and only applies to the original purchaser.

Modifications by End User - the user is not permitted to make any modifications to the Ball Winder. Adjustments may be made by the End User to the following items provided that they follow the NKK instructions included with the unit (a copy of which can be viewed/downloaded from NKK's website):

  • Handle (may be removed and re-installed)
  • Spindle (may be removed and re-installed)
  • Yarn Guide Post (may be removed and re-installed)
  • Clamp Ring (may be adjusted by user - see instructions)

Under this warranty, End User is not permitted to dis-assemble (remove screws/bolts/parts) the main Ball Winder Housing or any other sub-assembly of the Ball Winder with the exception of the 4 items above. 

The only user replaceable part is the O-Ring on the Spindle Flange which may be changed by User provided that they use one that meets the specifications as published by NKK.

Safe use of Ball Winder: the Ball Winder must be clamped to a flat surface at all times during use by means of the 2 Heavy Duty Table Clamps included with the Ball Winder. Failure to use the clamps will void this warranty.

Warranty Claims - If the Ball Winder fails to operate properly during the warranty period, End User should do the following:

  • Contact NKK by phone, eMail, Fax, or complete the HDBW Trouble Report on the NKK website.
  • End User MUST obtain a Return Material Authorization from NKK prior to returning a Ball Winder. 
  • End User should provide a complete description of the failure to NKK and allow NKK to diagnose the problem by phone/email/fax. End User may be asked to assist in analyzing the problem and providing NKK with additional information on the details concerning the failure mode.

If NKK concludes that the unit must be returned to NKK's repair facility, NKK will instruct the End User how to pack the unit to ensure that it does not sustain damage while in transit. NKK shall also have UPS pick the unit up at End User's location free of charge to End User. End User's responsibility shall be to pack the unit in accordance with NKK's instructions. Failure of End User to comply with these instructions may void the warranty.

Upon receipt of the unit by NKK, NKK shall determine the cause of the problem and repair or replace the unit if the unit is defective at no charge to End User. If the problem or damage was the result of abuse or misuse by the End User, then the unit shall not be covered by this warranty and End User shall be responsible for all repair charges and return freight charges. NKK shall advise End User of the charges prior to making such repairs. End User will be required to pay for such repairs and freight charges in advance by credit card.

Any unit repaired or replaced by NKK shall continue to be covered under the original warranty period (the period shall not be extended).

NKK's total liability under this warranty shall be limited to the original purchase price of the Ball Winder. Under no circumstances shall NKK be responsible for any damage or loss done to yarn or other fiber that may become damaged while being used on the Ball Winder regardless of the reason for the damage or loss including Ball Winder failure.

Commercial Use - The Commercial End User shall be covered by the same warranty coverage as contained hereinabove.

_______________________________________________

All questions pertaining to warranty issues should be made to:

Nancy's Knit Knacks LLC
104 Hobble Brook Ct.
Cary, NC 27518-8623
800-731-5648
Fax 919-387-3666
info@nancysknitknacks.com

 

 

 

 

 

 

 

 
 

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