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Heavy Duty Ball Winder Product Warranty
This warranty covers the Heavy
Duty Ball Winder ("HDBW" or "Ball Winder") as
manufactured and sold by Nancy's Knit Knacks LLC
("NKK") for both consumer and commercial (excluding
industrial users) customers located in the United
States and Canada. Other International customers
shall be covered by our International Warranty.
Warranty Period
- One (1) year from the date of purchase by the "End
User" (defined as the first person or organization
to put the unit into actual service or use).
This Warranty is not
transferable and only applies to the original
purchaser.
Modifications by End User
- the user is not permitted to make any
modifications to the Ball Winder. Adjustments may be
made by the End User to the following items provided
that they follow the NKK instructions included with
the unit (a copy of which can be viewed/downloaded
from NKK's website):
- Handle (may be removed
and re-installed)
- Spindle (may be removed
and re-installed)
- Yarn Guide Post (may be
removed and re-installed)
- Clamp Ring (may be
adjusted by user - see instructions)
Under
this warranty, End User is not permitted to dis-assemble
(remove screws/bolts/parts) the main Ball Winder
Housing or any other sub-assembly of the Ball Winder
with the exception of the 4 items above or upon
specific direction from Nancy's Knit Knacks.
The only user replaceable part
is the O-Ring on the Spindle Flange which may be
changed by User provided that they use one that
meets the specifications as published by NKK.
Safe use of Ball Winder:
the Ball Winder must be clamped to a flat surface at
all times during use by means of the 2 Heavy Duty
Table Clamps included with the Ball Winder. Failure
to use the clamps will void this warranty.
Warranty Claims
- If the Ball Winder fails to operate properly
during the warranty period, End User should do the
following:
- Contact NKK by phone,
email, Fax, or complete the HDBW Trouble Report
on the NKK website.
- End User MUST obtain a
Return Material Authorization from NKK prior to
returning a Ball Winder.
- End User should provide a
complete description of the failure to NKK and
allow NKK to diagnose the problem by
phone/email/fax. End User may be asked to assist
in analyzing the problem and providing NKK with
additional information on the details concerning
the failure mode.
If NKK concludes that the unit
must be returned to NKK's repair facility, NKK will
instruct the End User how to pack the unit to ensure
that it does not sustain damage while in transit.
NKK shall also have UPS pick the unit up at End
User's location free of charge to End User. End
User's responsibility shall be to pack the unit in
accordance with NKK's instructions. Failure of End
User to comply with these instructions may void the
warranty.
Upon receipt of the unit by
NKK, NKK shall determine the cause of the problem
and repair or replace the unit if the unit is
defective at no charge to End User. If the problem
or damage was the result of abuse or misuse by the
End User, then the unit shall not be covered by this
warranty and End User shall be responsible for all
repair charges and return freight charges. NKK shall
advise End User of the charges prior to making such
repairs. End User will be required to pay for such
repairs and freight charges in advance by credit
card.
Any unit repaired or replaced
by NKK shall continue to be covered under the
original warranty period (the period shall not be
extended).
NKK's total liability under
this warranty shall be limited to the original
purchase price of the Ball Winder.
Under no circumstances shall NKK be responsible for
any damage or loss done to yarn or other fiber that
may become damaged while being used on the Ball
Winder regardless of the reason for the damage or
loss including Ball Winder failure.
Commercial Use
- The Commercial End User shall be covered by the
same warranty coverage as contained hereinabove.
_______________________________________________
All questions pertaining to
warranty issues should be made to:
- Nancy's Knit Knacks LLC
- 104 Hobble Brook Ct.
- Cary, NC 27518-8623
- 800-731-5648
- Fax 919-387-3666
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info@nancysknitknacks.com
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